FREQUENTLY ASKED QUESTIONS

 

 

HOW FAR IN ADVANCE DO I NEED TO BOOK?

We work with clients as soon as there is a spot in our schedule (you can see what month we are currently booking here). We take on a limited number of new clients per month to ensure that each project gets the attention it deserves, so the sooner you book, the better! If we are scheduled out a few months in advance, a non-refundable 25% deposit is required to hold your spot.

How long will my project take to be completed?

Typically, branding projects take approximately 4 weeks to complete, and web design projects take approximately 3 weeks to complete. If you're adding on additional services (combining both branding and web design, adding additional collateral design or packaging design, etc.), the project will take longer to complete. Depending on your project, we can set a schedule at the beginning of our time together so that you always know what to expect. Please note: the timeline relies on client feedback. If there is a delay in response, your timeline will need to be adjusted accordingly.

I need more than 5 website pages. Can I add more pages on to my package?

Of course! We can add on additional website pages for $300 per page.

What platform do you use for web design?

We use Squarespace as our web design platform and host. Each of our clients receive a complimentary 20% off of their first year of Squarespace hosting if they are new Squarespace customers.

What does your design process look like?

You can learn more about our design process here!

What does your payment process look like?

We typically require a 50% downpayment at the beginning of each project and the remaining 50% at the end of the project (before final design files are handed over).

I'm on a tight budget. Can you still help me?

Rates have been carefully calculated based on experience, quality of work, and the time needed to complete certain projects. If it helps, we are happy to discuss alternative payment options or split up design projects to make the investment a little more tangible.

 
 
 

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